I got the error message “Device is not found” or “Device is busy” when I open RECentral 3. What should I do?

1.Device is not found
a.RECentral service couldn’t start or didn’t start properly. It’s possible that other applications installed on your computer is blocking RECentral service preventing RECentral to function normally.

→ We recommend you to check whether RECentral service has started up in Windows Task Manager

2. Device is occupied
a.This is a known issue in RECentral 3.0.0.34+ and GC550 driver 3.0.x.93 (there is a high chance to encounter this issue for frame rates other than 59.94 and 60).

→ We have detailed explanation on our website, if your video source is not 59.94 or 60fps, we advise you to install RECentral 3.0.0.10 with Driver 3.0.x.90 (beta), we will provide complete solution in the upcoming version.

b.Either there is no audio output device installed on your PC (speaker or headphone), or they were not enabled in Volume Control Panel

→ Please confirm that your audio output devices functions properly (in Windows Volume Panel)